Shipping policy
Order Processing
All orders are processed within 3–7 business days after receipt of payment. Orders are not processed, fulfilled, or shipped on Saturdays, Sundays, or public holidays.
If we experience a high volume of orders, processing times may be extended slightly. In such cases, we will notify you via our website or email.
Shipping Rates & Delivery Estimates
We offer straightforward shipping rates based on your total order value:
| Order Total | Shipping Method | Estimated Delivery Time | Shipping Cost |
| Orders $50.00 USD and over | Free Shipping | 7–14 business days | FREE |
| Orders under $50.00 USD | Standard Shipping | 7–14 business days | $9.99 USD |
Shipment Tracking
Once your order has shipped, you will receive a Shipping Confirmation email containing a tracking number that allows you to track your package directly on the carrier's tracking page.
If you have not received a tracking number within 7 days of placing your order, please contact us at support@elenorsline.com.
Customs, Duties, and Taxes
Depending on your delivery destination, international shipments may be subject to import duties, taxes, or customs fees levied by the destination country. Elenor's Line is not responsible for any customs fees, tariffs, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Delivery Delays
We are not responsible for delivery delays caused by the carrier, customs clearance procedures, severe weather conditions, or other circumstances beyond our control. Estimated delivery times are indicative and do not constitute a legal guarantee.
Lost or Damaged Packages
If your package has not arrived, was damaged during transit, or if you received an incomplete order, please contact us immediately at support@elenorsline.com so we can investigate and resolve the issue for you promptly.
Incorrect Shipping Address
Please double-check your shipping address carefully before finalizing your order. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address, please email us immediately at support@elenorsline.com — we will do our best to update it if your order has not yet been shipped.
Contact Information
If you have any questions regarding the shipping of your order, please reach out to us:
Elenor's Line
Email: support@elenorsline.com
Phone: +48 534 536 555
Address: ul. Vasco da Gamy 16/6, 51-505 Wrocław, Poland
Last updated: September 27, 2026