Refund policy

Refund policy

100-Day Perfect Fit Guarantee
If your size isn't quite right, you don't need to return anything — just email us at support@elenorsline.com and we'll send your correct size at no extra cost, within 100 days of your purchase.

14-Day Money-Back Guarantee
If it's simply not right for you, you can return it within 14 days of delivery for a full refund — no questions asked.

To be eligible for a return, your item must be unworn, unwashed, with tags, and in its original packaging. You'll also need proof of purchase. To start a return, contact us at support@elenorsline.com — items sent back without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon receipt and contact us immediately at support@elenorsline.com if the item is defective, damaged, or if you received the wrong item, so we can make it right.

Exceptions / non-returnable items
For hygiene reasons, items that have been worn or washed cannot be returned. We also cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to get the item you want is to start a return for the one you have and, once it's approved, place a separate order for the new item — or use our 100-Day Perfect Fit Guarantee above if it's a sizing issue.

Your statutory rights
If you're shopping from the United Kingdom, the European Union, or Australia, nothing in this policy limits any additional rights you have under local consumer protection law — including, where applicable, the UK Consumer Contracts Regulations, EU distance-selling rules, or the Australian Consumer Law's consumer guarantees.

Refunds
We'll notify you once we've received and inspected your return, and confirm if the refund was approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Your bank or card provider may take a few extra days to post it.

If more than 15 business days have passed since your refund was approved, contact us at support@elenorsline.com.