Privacy policy

Last updated: September 27, 2026

Elenor's Line operates this store and website, including all related information, content, features, tools, products, and services, to provide you, our customer, with a personalized shopping experience (the "Services"). Elenor's Line runs on the Shopify platform, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit the site, use the Services, make a purchase or other transaction, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your information as described here.

Personal information we collect or process

"Personal information" refers to information that identifies you or another individual, or that could reasonably be linked to you. Personal information does not include information collected anonymously or in an aggregated form that cannot identify you or be reasonably linked to you. Depending on how you use the Services, where you live, and applicable law, we may collect or process the following categories of personal information, including inferences drawn from them:

  • Contact details, including name, address, billing address, shipping address, phone number, and email address.
  • Financial information, including credit card, debit card, and financial account numbers, payment card details, financial account information, transaction details, payment method, payment confirmation, and other payment data.
  • Account information, including username, password, security questions, preferences, and settings.
  • Transaction information, including products you view, add to your cart or wish list, buy, return, exchange, or cancel, and your transaction history.
  • Communications with us, including information contained in your communications with us, e.g. when you submit a customer service inquiry.
  • Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage data, including information about your interactions with the Services, including how and when you use or navigate them.

Sources of personal information

We may collect personal information from the following sources:

  • Directly from you — e.g. when creating an account, using the Services, contacting us, or otherwise providing us with personal information;
  • Automatically through the Services — e.g. from your device as you use our products or services, or visit our sites, including via cookies and similar technologies;
  • From our service providers — e.g. when we engage them to handle certain technologies on our behalf and they collect or process your data for us;
  • From our partners or other third parties.

How we use your personal information

Providing, personalizing, and improving the Services. We use your personal information to provide you with the Services, including fulfilling our contract with you, processing your payments, fulfilling your orders, remembering your preferences and the products you're interested in, sending notifications related to your account, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging delivery, facilitating returns and exchanges, enabling product reviews, and creating personalized shopping experiences, such as recommending products related to your purchases.

Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, SMS, or mail, and displaying online advertisements about products or services on the Services or on other sites, including based on products previously purchased or added to cart and other activity on the Services.

Security and fraud prevention. We use your personal information to authenticate your account, secure payments and purchases, detect, investigate, or act on fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password, or other access details with anyone else.

Communicating with you. We use your personal information to provide customer support, respond to your needs, deliver effective service, and maintain our business relationship with you.

Legal reasons. We use your personal information to comply with applicable law or respond to valid legal requests, including from law enforcement or government agencies, to investigate or take part in civil, potential or actual litigation or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal information

  • Sharing information with Shopify, vendors, and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer service, cloud storage, fulfillment, and delivery).
  • Sharing information with business and marketing partners to provide marketing and advertising services. For example, we use Shopify to support personalized advertising via third-party services based on your online activity across different merchants and websites. Depending on where you live, you may have the right to opt out of this.
  • Sharing information when you consent or ask us to disclose certain information to third parties, such as for delivery of products or when using social media widgets or login integrations.
  • Sharing information with our affiliates or within our corporate group.
  • In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations, enforce applicable terms or policies, and to protect the Services, our rights, and the rights of our users or others.

Our relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services. Information submitted through the Services will be transferred to and shared with Shopify and third parties, who may be located in countries other than your own, to provide and improve the Services. To learn more about how Shopify uses your personal information and your related rights, you can review the Shopify Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights related to your personal information through the Shopify Privacy Portal.

Third-party websites and platforms

The Services may contain links to websites or other online platforms operated by third parties. If you click a link to a non-affiliated or uncontrolled third-party website, you should review its privacy and security policies and other terms. We do not guarantee, and are not responsible for, the privacy or security of such websites.

Children's data

The Services are not intended for children, and we do not knowingly collect personal information from children below the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request its deletion.

Security and retention of your information

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Any information you send to us may not be secure while in transit. How long we keep your personal information depends on various factors, such as whether the information is needed to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

  • Right to access / know. You may have the right to request access to personal information we hold about you.
  • Right to delete. You may have the right to request that we delete personal information we hold about you.
  • Right to correct. You may have the right to request that we correct inaccurate personal information we hold about you.
  • Right to data portability. You may have the right to receive a copy of the personal information we hold about you and request it be transferred to a third party, in certain circumstances.
  • Managing communication preferences. You may opt out of promotional emails at any time using the unsubscribe link. We may still send you non-promotional emails, such as those about your account or orders.

If you live in the United Kingdom or the European Economic Area, subject to applicable exceptions and limitations under local law, you may also exercise the following rights:

  • Objection to processing and restriction of processing: you may request that we stop or restrict our processing of personal information in certain circumstances.
  • Withdrawal of consent: if we process your personal information based on consent, you have the right to withdraw it at any time.

If you live in Australia, we handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. You may have the right to access and request correction of your personal information, and to make a complaint about how we've handled it.

You may exercise any of these rights by contacting us using the details below. We will not discriminate against you for exercising any of these rights, and may need to verify your identity before processing your request.

Complaints

If you have concerns about how we process your personal information, please contact us using the details below.

  • If you live in the UK, you may lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
  • If you live in Australia, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
  • If you live in the EEA, you may lodge a complaint with your local data protection supervisory authority.

International data transfers

We may transfer, store, and process your personal information outside the country where you live — including in Poland, where our Services are operated from. If we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognized data transfer mechanisms, such as the European Commission's Standard Contractual Clauses, unless the transfer is to a country recognized as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated Privacy Policy on this page and update the "Last updated" date.

Contact

If you have questions about our privacy practices or this Privacy Policy, or would like to exercise any of your rights, please contact us by phone at +48 534 536 555, by email at support@elenorsline.com, or by mail at: ul. Vasco da Gamy 16/6, 51-505 Wrocław, Poland. For the purposes of applicable data protection law, we are the controller of your personal information.