Terms of service

Last updated: September 27, 2026

1. Overview

This website, elenorsline.com (the "Store"), is operated by ADLIZARDS spółka z ograniczoną odpowiedzialnością, ul. Vasco da Gamy 16/6, 51-505 Wrocław, Poland, VAT ID PL8952280910, KRS 0001142152, trading as Elenor's Line ("we", "us", "our"). By visiting the Store or purchasing from us, you agree to these Terms of Service ("Terms"), together with our Privacy Policy, Shipping Policy and Refund Policy, which form part of these Terms. If you do not agree, please do not use the Store.

2. Using the Store

You must be at least the age of majority in your country or state of residence to place an order. You agree to provide accurate and complete information when placing an order and to keep your account details secure. You may not use the Store for any unlawful purpose, to interfere with its security or operation, or to infringe the rights of others.

3. Products and sizing

We try to show our products, colours and sizes as accurately as possible. Colours can look slightly different depending on your screen, and measurements may vary slightly between production batches. Our size guide and size calculator are recommendations to help you choose; if the fit isn't right, our 100-Day Perfect Fit Guarantee described in the Refund Policy applies.

4. Orders

Your order is an offer to buy. A contract is formed when we send you an email confirming that your order has been dispatched. We may refuse or cancel an order, for example if a product is unavailable, if there is an obvious pricing error, or if we suspect fraud. If we cancel an order after you have paid, we will refund you in full.

5. Prices and payment

Prices are shown in the currency of the market you are shopping in. Prices displayed in currencies other than US dollars are converted automatically and may change with exchange rates; the price shown at checkout is the price you pay. Shipping costs are shown at checkout. Payment is processed securely by Shopify and our payment providers; we do not store your full card details.

6. Promotions

Promotional offers (such as "Buy 2, get the 3rd free") apply only while they are advertised on the Store, cannot be exchanged for cash and, unless stated otherwise, cannot be combined with other discounts. Where an offer gives a free item, the discount is applied to the lowest-priced item in the qualifying order.

7. Shipping, returns and fit guarantee

Delivery times, shipping costs, customs and duties are described in our Shipping Policy. Returns, refunds and our 100-Day Perfect Fit Guarantee are described in our Refund Policy.

8. Your consumer rights

Nothing in these Terms excludes, restricts or modifies any rights you have under consumer protection laws that cannot be excluded by agreement, including, where they apply, the consumer guarantees under the Australian Consumer Law, the UK Consumer Rights Act 2015 and the consumer protection laws of the European Union and of your US state of residence.

9. Intellectual property

All content on the Store, including text, images, videos, logos and designs, belongs to us or our licensors and may not be copied, reproduced or used without our written permission.

10. Reviews and submissions

If you send us reviews, photos, comments or other content, you confirm that it is your own and truthful, and you grant us a non-exclusive, royalty-free licence to use, reproduce and display it in connection with the Store and our marketing. We may remove content at our discretion.

11. Third-party services and links

The Store may contain links to, or use services from, third parties (such as payment providers and carriers). We are not responsible for third-party websites or services, which are governed by their own terms.

12. Limitation of liability

To the fullest extent permitted by law, we are not liable for any indirect or consequential loss, or for loss of profit, arising from your use of the Store or our products. Where our liability cannot be excluded but can be limited, it is limited to the price you paid for the relevant product or, where permitted, to replacing the product or refunding its price. This section does not limit liability that cannot be limited by law, including liability for death or personal injury caused by negligence or for fraud.

13. Governing law

These Terms are governed by the laws of Poland. If you are a consumer, you also keep the protection of the mandatory laws of the country or state where you live, and you may bring proceedings in the courts of your place of residence where local law allows.

14. Changes to these Terms

We may update these Terms from time to time. The version published on the Store at the time you place your order applies to that order.

15. Contact

Questions about these Terms? Email support@elenorsline.com, call +48 534 536 555, or write to ul. Vasco da Gamy 16/6, 51-505 Wrocław, Poland.